We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return, please contact us on email@example.com
Sale items or items purchased during a flash sale/promotional event are only eligible for exchange.
Customers have 30 days upon reciept of their order to exercise their right to withdrawal without giving a reason therfor.
Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. Coco and Kandy takes no responsibility for missing deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer. We offer a pick up delivery service with our DHL courier, the cost of which will be deducted from the refund. If you wish to proceed this way, please contact our Customer service.
Return shipping is free for damaged or faulty items only.
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.
Please make sure all returned products are unwashed, and neatly folded in the original packaging including all tags and accessories. We send all our garments in a shipping box made from FSC certified cardboard which you can re-use to ship your return package.
For all returns from outside of the EU.
If you are returning from outside the EU, please clearly label your package as “RETURNED GOODS” and hand over your invoice to the courier alongside your return parcel.