We may collect personal data from you when you make a purchase on our Website, correspond with us by post, email or telephone, create an account on our Website, request information or assistance from us, subscribe for a newsletter or other marketing communication from us, or otherwise use the Website. We may also automatically collect technical and usage data about your equipment, browsing actions and patterns when you interact with our Website. We collect this personal data by using cookies, server logs and other similar technologies.
If you do not provide certain information when requested, we may not be able to fulfil our obligations to you or respond to your requests, thereby preventing us from providing you with the highest level of service possible. We may also be prevented from complying with our legal obligations (such as our accounting and tax requirements). In cases where we collect your consent, the processing of your personal data will be completely voluntary and your refusal to consent would not lead to any adverse consequences.
The information we collect may include:
General information and contact details, such as name, phone number, email address, address and other contact; billing and shipping address, account name, and account password.
Commercial Information, such as details on the items added to the shopping cart/purchased/returned, order history.
Payment information or billing information in connection with your use or purchase of our goods and services.
Information Automatically Collected
We automatically collect certain information from you when you access the Website, including the following:
Identifiers, such as IP address and identifiers associated with browser cookies, web beacons, and similar tracking technologies.
Internet or Other Electronic Network Activity Information, such as information about your browser type, operating system, pages accessed on our Website, links clicked, and time spent on the Website.
Geolocation Data, such as your IP address that can reveal your general location.
We use this information to tailor the content of our website and to enhance your shopping and customer service experience.
We may use information about you for various business and commercial purposes, including to:
Coco and Kandy will never share, sell or rent your information to third parties for their direct marketing purposes.
We may disclose information collected from and about you as follows (subject to applicable laws):
Your personal data may be stored and transferred to countries which might not necessarily have data protection laws equivalent to those in force in the European Economic Area. However, we will take all reasonable technical, organisational and legal measures to ensure that your personal data is securely processed, providing an adequate level of protection compared to the level of protection offered within the European Economic Area.
Security is extremely important to us. We maintain appropriate technical and organisational measures to protect your personal data against accidental, unlawful or unauthorized destruction, loss, alteration, disclosure or access. Where appropriate, we use encryption and other technologies that can assist in securing the information you provide.
We will only save your personal data as long as necessary in order for us to achieve the purpose it was collected for or as required in order to comply with any mandatory retention periods under applicable law.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Under the GDPR you have the following rights:
You are entitled to obtain confirmation from us if your personal data is processed and, if so, to obtain a copy of your personal data being processed by us, as well as information on the processing. Please note that your right of access is not absolute, insofar as restricted by the rights and freedoms of others. For additional copies requested by you, we may impose a reasonable fee with respect to our administrative costs.
You are entitled to request from us to rectify your personal data that are inaccurate, and the completion of your personal data that are incomplete.
In some cases, you may be entitled to ask us to erase your personal data. This will include, for example, such cases where the personal data are no longer required for the purposes for which they were collected; if personal data have been processed unlawfully; if you exercise your right to object; etc.
In some cases, you may be entitled to ask us to restrict the processing of your personal data, for example, if you want to determine the accuracy or the reason for their processing. The restricted processing usually comes down to simply storing your personal data, and any other processing is suspended.
In cases where the processing of your personal data is based on your consent or on a contractual necessity and to the extent that your personal data are processed automatically, you are entitled to obtain all such personal data that you have provided to us, in a structured, commonly used and machine readable format, and at your request we will submit these data to third parties where this is technically feasible.
If you find that in the processing of your personal data we have violated the applicable legislation on the protection of personal data, you are entitled to file a complaint with a competent supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement. For the Republic of Bulgaria, the competent supervisory authority is the Commission on Personal Data Protection. You may find the details of the competent EU authorities by following this link.
If we process any of your personal data based on your consent, you may recall your consent at any time.
You have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data which is based on our legitimate interests as explained above. We will no longer process the personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
Where your personal data are processed for direct marketing purposes, you have the right to object at any time. In case of such objection we will no longer process your personal data for marketing purposes. In practice, you will usually expressly agree in advance to our use of your personal data for marketing purposes, and we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes. You can also manage your subscriptions by logging into your user account on our website, instruct us not to use your personal data for marketing purposes by email at any time or by following an “unsubscribe” link in our marketing messages.
To exercise your rights related to our processing of your personal data, please contact us using any of the options specified below (under section “Contact us“). We will respond to your comments, questions and requests within one month of receiving them. If necessary, this period may be extended by another two months, taking into account the complexity and the number of requests, and you will be informed accordingly within the initial period of one month.
Please note that in some cases your rights are limited – for example, if we prove that we have a legal basis to process your personal data, such rights may be unenforceable.
We may need to require additional information from you in connection with your request, so that we can verify your identity and that you have the corresponding right. This is an additional security measure to ensure that your personal data will not be disclosed to any third parties who are not entitled to receive them, as well as to be able to process your request.
We will perform the actions related to the satisfaction of your rights above free of charge, except if your demands are clearly unfounded or excessive, in particular due to their repeatability – in such cases we may impose a reasonable charge, with a view to our administrative costs, or may refuse to take action on your request.
11. Policy Amendments
In the server log files, Coco and Kandy Ltd. automatically retrieves and stores some of the data which the browser customarily transfers if your browser prepares such. This data cannot be attributed to certain persons by us nor will it be combined with the data from other sources.
Cookies can be session cookies or persistent cookies. Session cookies are temporary files that remain on your computer or mobile device until the end of the user session or the closing of the Website. Persistent cookies remain on your computer or mobile device for a period of time determined by the cookie’s parameters or until you manually delete them.
(a) to estimate our audience size and usage pattern;
(b) to store information about your preferences, and so allow us to customise our Website according to your individual interests;
(c) to speed up your searches;
(d) to recognise you when you return to our Website.
(e) for targeting adverting purposes. We use these cookies to serve you with advertisements that may be relevant to your interests. The information may also be used for frequency capping purposes (e.g. to ensure that we do not display the same advertisement to you repeatedly) and to help us regulate the advertisements you receive and measure their effectiveness.
|Cookie Name||Default Expiration Time||Description|
|Strictly Necessary Cookies|
|wp-settings-time-1||Session||The cookie is used to check whether your web browser is set to allow, or reject cookies|
|woocommerce_multicurrency_forced_currency||Session||Set the currency for the user|
|wp_woocommerce_session||Session||Logged in user session|
|wordpress_logged_in_||Session||Logged in user session to check if logged in|
|woocommerce_cart_hash||Session||Products added in the cart|
|Performance Cookies – Analytics|
|_ga||2 years||Used to distinguish users (visitor identification).|
|_gid||24 hours||Used to distinguish users (user journey).|
|Performance Cookies – Functionality –|
|Advertising Cookies –|
For further information on cookies and how they work, please visit www.allaboutcookies.org.
Before cookies are placed on your computer or mobile device, you will be shown a notice requesting your consent to set the cookies mentioned above on your computer or device. By consenting to the placing of cookies, you are enabling us to provide you with a full experience and functionality of our Website.
In addition to the option described above, you may choose to enable or disable cookies in your internet browser. Most internet browsers also allow you to choose whether you wish to disable all cookies or only third party cookies. By default internet browsers accept cookies, but you can change this by activating the setting on your browser, which allows you to refuse the setting of cookies. If you select this setting, you may be unable to access certain parts and functions of our Website.
Questions, comments and requests regarding this Cookies Policy are welcomed and should be addressed to:
or write to us on
11 Yosif Stoyanov str. 4/3
14. Changes to our Cookies Policy
We may amend this Cookies Policy from time to time. Any changes we may make to our Cookies Policy in the future will be posted on our Website. You are invited to check this page from time to time.